| Job Title |
Event Manager |
| Department | Keith Prowse Events Team |
| Reports To | Keith Prowse Events Team Manager |
| Job Level | Team Member – Keith Prowse Events Team |
| Location | Twickenham |
| Closing Date | Open |
Key Stakeholders:
The Rugby Football Union (RFU) is the governing body for grassroots and elite rugby in England, with 2,000 rugby clubs in its membership. Its income is made up of funding from sponsorship, government, ticket sales, merchandising, hospitality and catering, a hotel, travel and leisure companies and TV rights.
Twickenham Experience Ltd (TEL) is the RFU’s joint venture with Compass Group Plc, which manages and operates all match day catering, hospitality and bar services as well as non-match day catering, conference and event management services at Twickenham Stadium.
Keith Prowse (KP) is TEL’s official match day hospitality sales partner and has the responsibility for hospitality sales within the stadium.
England Rugby Hospitality (ERH) is the entity being set up by the RFU and supported by KP that sits within TEL to market and sell all match day hospitality within Twickenham Stadium ( including the new east stand )from 2018/19, to include all Boxes (2000 guests) and all Suites ( c 8655 guests).
Nature and Scope:
A unique opportunity is available for an innovative, organised, proactive and experienced individual to join Keith Prowse for ERH as an Event Manager (EM), to be a part of the exciting new developments at Twickenham Stadium by supporting the Senior Event Manager and implementing the new hospitality offering, England Rugby Hospitality (ERH) across many and varied event configurations.
Working closely with the ERH event team to ensure that the implementation and vision of the new hospitality offering is carefully managed to specified timelines and all deadlines are adhered to.
Accountabilities:
- Provide day to day liaison with venues, caterers and all invested parties
- Manage and liaise with all suppliers to ensure accurate ordering and within budget
- To be accountable for all operational spend and ensure costs meet budgetary targets
- Maintain and manage alongside the Senior Event Manager the weekly sales reports and allocation reports, to maximise profitability in liaison with the wider ERH team
- Be responsible for all ticket allocations and mark backs meeting all contractual deadlines and obligations
- Working with the marketing team and venue to create, design and deliver event documentation
- Approve event factsheets, event documentation, event guides and any other literature relating to the event
- Set up all events, facilities and packages within XMS management system (In house stock management programme) with continual package and stock management
- Liaise and assist with customer requirements pre event, on-day and post event
- Manage CRM case management, dealing with all customer queries to an agreeable outcome
- Create concise event table plans, working closely with the venue and caterers
- Support the research of food trends and work with the caterer to create menu offerings to meet package requirements
- Attend menu and wine tastings and meetings with the caterer supported by HOD and Hospitality Manager
- Support the review of innovation/product content including mapping customer journey, market trends, competitor analysis and client walk through
- Assist in the creation of a Critical Path Analysis (CPA) of all key elements and time sensitive deadlines for Twickenham, ensuring this is kept up to date in liaison with the Senior Event Manager
- Ensuring the In Pursuit of Excellence document is up to date (IPOE’s)
- On-day event management to ensure the smooth delivery of the event, plus collation and review of any feedback and lessons learned
- Be responsible for and compliant with all Compass health and safety policies
- Actively collaborate with ERH, RFU & KP colleagues to contribute to the development and delivery of strategic, business and operational plans
- Act as an ambassador for, and promote the best interests of ERH, RFU & KP at all times, including the promotion of the Core Values
- Undertake such other duties as maybe required from time to time as are consistent with the responsibilities of the post and the needs of the organisation
Person Specification
Qualifications, Experience, Skills and Personal Attributes:
- Credible hands on operational experience working in an events-led company
- Maintains an active external network; is aware of current trends within the global hospitality industry and receptive to new ideas and opportunities
- Ambitious and driven with a clear determination and belief to install these qualities to other team members
- Excellent communicator
- Maintains an adaptable and flexible approach to all challenges
- Team player with the ability to work on your own initiative
- Efficient working method with a keen attention to detail
- Must be of a positive mind set and have resilience
- Experience in table plans and stadium ticketing preferable
- Experience working with catering operations preferable
Additional Information:
- All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence
- Personal circumstances must allow the candidate to work extended hours on occasion during times of peak activity including evenings and weekends
- The role description, person specification, role grade and role title may be subject to change at the discretion of ERH, the RFU & KP and in accordance with business developments. Any changes will be communicated to the role holder as appropriate
How to Apply: Please send CV and Cover Letter to: